I ordered a few other things from the same source, and they arrived here in 4 days each.

Is there a problem here, or should I just wait it out? Order enough international items online, though, and you’re bound to run into this at some point. Sometimes customs drags their feet. International shipping is not always fast. Upon checking the UPS tracking it no longer says "Out for Delivery" and doesn't have an estimated delivery date.

It just tells me it's in transit, and that it's been at Hodgkins, IL for the past 5 days. Often express shippers like DHL or FedEx will be able to have customs clear your shipment.

A package could have become stuck in transit because it was stopped at a border crossing, in a vehicle accident, because a blizzard has stopped traffic, or any number of other things which would slow down the movement of the courier vehicle. Generally, the best way to contact carriers is by phone, but beware, often carriers use premium rate numbers which can quickly become expensive. Usually, the tracking system indicates if the package is stuck in transit. All logos, product and company names are trademarks™ or registered® trademarks of their respective holders. Your package is still within the UPS network and, unless otherwise noted, should be delivered on the scheduled delivery date.

Sometimes the tracking information isn’t updated and your package actually is being shipped to you. It means it has received a departure scan from the facility it left at and has yet to receive an arrival at unit scan from the facility it is to arrive at. Most often, customs clearance documentation is incomplete, causing delays while customs coordinates with the shipper to gather needed information. Make sure to enter tracking number, which you can find on your order page, or in the shipment notification email.

Did you enter order number instead of tracking number? If this package does not get moving again after monday, how long should I wait before requesting a refund on package that is not surfacing? If your shipment in stuck in customs, first check with your carrier and make sure there are no unpaid taxes. Often express shippers like DHL or FedEx will be able to have customs clear your shipment.

However, if your parcel has passed its expected delivery date you'll need to contact your retailer/seller to open an enquiry.

Make sure you typed tracking number correctly, often people mistake digit “0” zero for letter “O”. But, when I log on to track it, the website isn't very helpful. Ensure that your shipment is actually stuck in customs. UPS package stuck "In Transit"? UPS ships around 16 million packages a day. Be careful, at times unscrupulous sellers from the China will drastically under declare the value of packages of DDP (Delivery Duty Paid) parcels, in order to lower their tax expenses (this can also occur with DDU shipments). How do I return an Amazon package that was delivered to the wrong address? That said, oftentimes, the only thing you can really do is be patient.

You are very likely to receive your package at some point. You may owe taxes on the shipment, which will be released when you pay them.

Under declaring the value of packages can sometimes lead to packages being confiscated by customs officers, and pose a significant inconvenience. Generally, the best way to contact carriers is by phone, but beware, often carriers use premium rate numbers which can quickly become expensive. If that doesn’t work, your next point of contact is the shipper. Sometimes customs can hold on to packages for prolonged periods of time. From the tracking it would seem it is stuck at the center before being delivered and the tracking information is yet to update about the delivery. Please allow at least 1-3 days after your order shipment notifications for tracking updates to appear. I've been waiting for a particular shipment to arrive from UPS. It doesn't even say whether the package will be on time or not, and doesn't provide and expected delivery date. I made Snow Trips ski & snowboarding trip planning and ski resort comparison app. Please check that there are no any unwanted prefixes/postfixes like "N°", "#", ",", "-", etc. Contacting the shipper will help you to identify if there is anything you can do to speed up your shipments time in customs. Still have questions? It's easy to miss one digit or type it more times than required. It just stuck at the last update of 'in transit' on the 5th at 9:05am. what is the method of technology acquisition by way of equity participation of the technology supplier? I've been waiting for a particular shipment to arrive from UPS. Follow my adventures on Twitter and My Blog.

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